Terms of Service

1. Acceptance of Terms

By accessing or using the IntuCloud FinOps service (the "Service") operated by Intu Cloud by CyberSapient ("us", "we", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the Terms, you may not access the Service.

2. Description of Service

IntuCloud FinOps is a cloud-based software-as-a-service (SaaS) platform designed to help organizations optimize their cloud costs and manage cloud resources efficiently. The Service includes features such as cost analysis, resource optimization recommendations, budget tracking, and managed DevOps services.

3. User Accounts

To access the Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.

4. Subscription and Payments

The Service is provided on a subscription basis. You agree to pay the fees associated with your chosen subscription plan. All fees are exclusive of taxes, which you are responsible for paying. Subscription fees are non-refundable except as required by law or as explicitly stated in these Terms.

We reserve the right to change our subscription plans and pricing at any time. Any changes will be communicated to you in advance.

5. Data and Privacy

Our Privacy Policy, available at www.intu.cloud/privacy, explains how we collect, use, and protect your information. By using the Service, you agree to our collection and use of information in accordance with the Privacy Policy.

You retain ownership of all data you upload to the Service. We will not access or use your data except as necessary to provide the Service or as required by law.

6. User Responsibilities

You are responsible for all activity that occurs under your account. You agree not to use the Service for any illegal purposes or in violation of any applicable local, state, national, or international law. You shall not:

• Upload or transmit viruses or any other malicious code.
• Attempt to gain unauthorized access to the Service or its related systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
• Use the Service to store or process sensitive personal data without appropriate security measures.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Intu Cloud by CyberSapient and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You may not use any of our intellectual property without our express written permission.

8. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.

9. Limitation of Liability

In no event shall Intu Cloud by CyberSapient, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

10. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

13. Contact Us

If you have any questions about these Terms, please contact us:

• By email: support@intu.cloud
• By visiting this page on our website: www.intu.cloud/contact

14. Service Level Agreement (SLA)

We commit to providing a minimum uptime of 99.9% for our services, excluding scheduled maintenance and force majeure events. Details of our SLA can be found in our dedicated SLA document.

15. Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.

16. Indemnification

You agree to defend, indemnify, and hold harmless Intu Cloud by CyberSapient, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another party.